Shop Policies & Help
How do I make a custom order?
I love special requests for specific items you had in mind. If there is anything that you would like me to make for you but it isn't listed on my website, please get in touch here or via Facebook and I will certainly be happy to accept the challenge. I have to date made quite a few creations on request.
What is your return policy?
Returns: No returns or exchanges accepted since the product is made to order and handmade especially for you.
Cancellations: not accepted.
Please contact me if you have any problems with your order.
How long does it take to make my item?
As all my creations are handmade to order, depending on the size and quantity ordered it can take between 1-2 weeks for these to be ready to ship. Please check individual items for exact details and allow that time plus the time it takes for post to deliver your order.
Other info related to delivery
Processing Time: This is the time that it takes for me to work on and create your personalised item.
Shipping: See item details for estimated arrival times.
Customs and import taxes: Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
How do I send photos of my pet for a mini pet?
Once you have placed your order I will contact you to ask for photos but please feel free to either email me at fluffypetslimited@protonmail.com or message me on Facebook with the photos of your pet.
Can my order be personalised?
All items can be personalised with variety of colours or changes to the items. Please message me for more details.